We earn our customers’ loyalty through straight talk and quality work. Their positive comments tell us to keep doing what we’re doing.
We would like to offer this letter of recommendation for LB Chase Mechanical LLC for the installation of a new heating and cooling system in our home. All of our concerns and questions have been quickly and expertly addressed and answered. The new system works to our complete satisfaction. The quality and professionalism shown by the installers and technicians were of the highest caliber, and extend on to the present day.
- Rose and Sam H.
In late 2009, we were experiencing a problem with our air-conditioning and the unit we had in place. Several companies were called, but only LB Chase responded even though they were not responsible for the installation of that unit. As a result of that response, and solving the air-conditioning problem, LB Chase was the one we called when it was decided to purchase a new unit.
In March, 2010, we purchased a Trane XR13, 4 Ton 95% Split Gas furnace from your company. The LB Chase employees worked well under very trying conditions hounding them. The weather proved to be muddy and cold during the entire installation. When the installation was complete, the SCUD representative came to inspect the new unit, and commented that he recognized the work of LB Chase, and complemented their competence. The furnace has worked perfectly for us-both with heat and air-conditioning thus far.
We have been very pleased with the company’s response to any inquiry, and we have shared this information with neighbors and acquaintances.
- Gordon K.
We are very pleased with the gas furnace and electric air conditioner we had installed by LB Chase. We had actually gotten several estimates for this particular unit and found that LB Chase gave us the best “deal”. The attention we received during the decision process was extremely helpful and the installation team was excellent. They were here for a few days as they had to remove our old system and do some reﬁtting; each day when they left everything was cleaned up and put away. They were very professional and courteous. We would not hesitate to (and have already) recommend them for heating and air conditioning needs.
- Ken and Bev D.
In Aug. of 2010, our cooling unit quit functioning. Two friends recommended that I contact LB Chase Mechanical to check it out. Their technician came the morning of the phone call and recharged the unit with coolant. By that afternoon, the unit had quit cooling again, and it was determined that the unit was beyond repair.
Mr. Gossett came at about 10 PM on that same day, and worked until midnight making measurements and putting together an estimate for a new unit. I accepted the estimate, and at 9AM the next morning, two LB Chase technicians (Chris and Roger) were on-site dismantling the old system to prepare for the installation of the new combined unit. They had to install a new vent pipe and tear out a closet wall to accommodate the installation of a new, more efficient Trane combined cooling and heating system (It was determined the old furnace was in such bad shape that it should also be replaced – I visually verified this). Chris and Roger worked tirelessly until 8:30 each day for two days, and when they left after the second day, I had a new, more efficient cooling unit installed and functioning. The installation passed the SCUD inspection with flying colors. Since then, both the cooling and heating systems have performed perfectly. The heating unit even qualified for a nearly $1500 tax credit, which effectively lowered the cost of the new system by that much. Mr. Gossett voluntarily provided the documents to support this claim for a tax credit.
I am highly satisfied with LB Chase’s Work and products, to say the least. Chris and Roger were highly qualified and did a superb job. I could not be more satisfied with my whole experience with the superb service and quality products (Trane) that Mr. Gossett and his crew provided.
I highly recommend LB Chase Mechanical if you ever have heating/cooling problems. I look forward to their providing me with excellent service for years to come.
- Larry H.
We have seen that LB Chase is committed to serving their clients. Whenever we’ve needed help they’ve promptly sent a technician, who worked until the job was done, whether in sweltering heat or amidst bitter cold. They know how to repair our heating and air conditioning units, plus they emphasize regular maintenance to help our units perform longer and to prevent problems from developing. With our LB Chase maintenance contract, we receive a “report card” detailing the condition of each component in the unit, which helps us plan for the time any repairs may eventually be needed. Because of LB Chase’s reliability, we have confidence in their ability to handle all our heating and air conditioning needs.
- Marc and Sharon N.
We had our AC unit replaced this fall by LB Chase Mechanical and they did a very good job. Jay went above and beyond helping us to make the right decision on what type of unit suits our home best. The work was done fast and with minimal disturbances to our everyday life. Jay’s got a good team who are polite and respectful besides their professional skills. Thank you for your hard work!
- Maria S.
From the quoting stage, through the installation, and now nearly 2 years later with service, the folks at LB Chase have been outstanding. Unlike a lot of companies in this type of industry, they always followed through with what was said. I called this morning about a faulty thermostat, and they were at my house within an hour to replace it. You couldn’t ask for better service!
- Mike K.
We just purchased our first home three months ago, and already we have had to have work done on our heating unit. (Go figure!) It was New Years day and we panicked, “knowing” no one could get out to help us the same day. The heat was OUT, blowing cold air, so we called another company originally… and after two hours of not even getting a confirmation that they could or could not come out, I cancelled the call. I then called LB Chase and spoke with Pam. She was wonderful! Not only was she incredibly kind and forthcoming, she assured me a technician would be to our house asap. I had to call her from work to organize everything while my husband, small daughter, and pets were home freezing. She called me back shortly after to let me know someone would be to our house within 30 minutes, and he was. Within the hour, my family was happy and warm! We will have to replace our entire unit very soon, and we rest easy knowing we can finance through LB Chase – we won’t go anywhere else.
- Kahla W.
I have been doing business with this contractor for 4+ years and have found them to be fair priced, well trained, friendly and prompt.
It is a pleasure to do business with such a professional group!
- Jackie W.
Jay Gossett and his team with LB Chase provided excellent service. We felt very comfortable with our decision to go with a Trane system!
- John M.
LB Chase performed beyond our expectations. Most contractors are not as professional, knowledgeable, and quick.. Their work was done well, without any interruptions to our lives! They continually offered to explain and demonstrate aspects of our new system. The inspection of our home was thorough and detailed. Our air flow and return needs were explained well. Overall, we felt like our home (and our money) was always in the hands of professionals. So, thank you LB Chase!
- Joe T.
The employees from LB Chase were very nice! They were at my house on time, and very considerate of my time. They also explained to me how my payment would be payed, and step by step on how the unit works. I had some questions and the gentleman explained it to me so that i was able to understand. Overall, It was a great experience. I would recommend the LB Chase company to my family and friends.
- Gloria B.
This is a letter of reference in regard to residential HVAC work completed by LB Chase Mechanical, LLC.
We recently acquired a home built in the 1950’s with an outdated heating and cooling system. We froze in the winter and sweltered in the summer, plus we had to run space heaters and fans. Needless to say, we also had to pay hefty electric bills. As we have previously worked with LB Chase on our commercial property, they were the first company we thought of to tackle our residential problems. Mr. Jay Gossett, the owner of LB Chase, spent several hours completing a detailed load evaluation of our entire house and recommended several improvement options for us to consider. We decided the best solution was a complete HVAC change out. Jay also helped us to secure energy rebates from the Trane manufacturer and local utility companies.
The LB Chase team did a complete replacement of our old failing heat pump for a new high seer split AC/gas furnace system and retrofitted the system by removing the old dust work and replaced it with insulated wrapped duct lines. They had to crawl through our attic areas during the unseasonable heat, yet remained in good humor the entire time. The entire project took only 5 work days and included clean up and removal of the old equipment pad. We found the entire LB Chase team to excel in their skills, professionalism, and attention to the smallest detail. We were most impressed with their customer satisfaction approach during the project. This was a very positive experience for us and we would highly recommend LB Chase Mechanical, LLC to anyone needing HVAC work.
We are really enjoying the comfort from our new HVAC system!
- Tom & Claudette W.
We appreciate Lb chase and all that they have done. We would recommend them to anyone. Their professionalism coupled with their follow through is first rate!
- Bruce F.
I am very pleased with my Trane system. All of the men were hard workers and very pleasant to talk with. I had 2 little problems, which were fixed right away by them!
- Gloria C.
We were more than pleased with the work our contractor did. They went above and beyond!
- David T.
Very pleased with Trane, Highly recommended to other family members and highly recommend the contractor.
- Paul H.
Good contractor, good experience! No problems would recommend!
- James M.
This was the best home improvement equipment and service contractor we have ever had. Very Happy! Would recommend to anyone. Price was more than expected but everything else was great!
- Bill E.
My overall experience has been out standing! It has been sometime since my install but i am extremely pleased with my unit. I would recommend a Trane unit and LB Chase Mechanical for installation. The guys were excellent!
- Lori M.
Unit came in a little bit late and was a little more than I thought. LB Chase is the most knowledgeable and efficient company i have ever worked with!
- David K.